Partnership enhances virtual care, connects patients with emergency physicians


Telescope Health and Flagler Health+ have announced a partnership that virtually connects patients to emergency and family physicians for on-demand telehealth visits. 

The partnership is expected to provide quality, convenient, accessible health care to Northeast Florida residents.

As part of the partnership, Telescope Health will use emergency and family care physicians to treat patients with non-emergent conditions virtually using the Flagler Health+ Anywhere platform.

The partnership also includes a dedicated team of care coordinators who are available to connect patients to a primary care physician or specialist, arrange follow-up appointments, locate in-person care and check people into a nearby emergency room if needed.

“Together with Flagler Health+ we are able to better serve the community by connecting more people to our doctors, allowing patients to be seen quickly and effectively via their smart phone, a computer or at a kiosk location,” said Dr. Matthew Thompson, COO of Telescope Health. “Not all telemedicine is created equal, and our goal is to create an experience equivalent to an in-person visit but without the wait.”

Flagler Health+ Walk-in Clinics are open inside select Publix Super Market locations during pharmacy hours and feature devices that patients and doctors can use to enhance their virtual visit. Smart devices like blood pressure cuffs, dermascopes, thermometers and high-definition cameras can help physicians make a more accurate diagnosis when needed. Patients have the added convenience of picking up their prescriptions at the Publix pharmacy within minutes of their visit. 

“We have seen tremendous growth in the demand for telehealth services since we launched our first offering nearly three years ago,” said Flagler Health+ President and CEO Carlton DeVooght. “Partnering with like-minded organizations like Publix and now Telescope Health that share our passion for strengthening communities, improving health and delivering customer value serves as a solid foundation for bringing innovative products and services to the residents of St. Johns County and beyond.”

Virtual on-demand care is available for patients two years old and older who are experiencing ailments such as cold symptoms, allergies, sinus problems, earaches, pink eye and more.

Kiosks are located inside Publix locations at Nocatee Town Center, Moultrie Square, Bartram Market, Beach Village, Cobblestone Village and Mission Trace, and the Shoppes at Beachwalk clinic is opening soon.

As part of the Flagler Health+ community schools partnership, walk-in virtual care is also available inside The Webster School and South Woods Elementary School. Telehealth visits are also available on-demand on the Flagler Health+ Anywhere App.

To learn more about Flagler Health+ telehealth services, go to

To learn more about Telescope Health, go to